Returns & Refunds
WHAT PROTECTIONS DO OUR CLIENTS GET?
Everyone who shops on HotBrazilianHair.com receives the following guarantees for each purchase:
1. FULL REFUND IF YOU DON’T RECEIVE YOUR ORDER
You will get a full refund if your order does not arrive within the delivery time promised by the seller.
How it works:
Buyers on HotBrazilianHair.com are given a delivery time with a maximum of 30 days. If you can prove that you did not receive your order within the stated delivery time, you will get a full refund.
Full refunds are not available in the following circumstances:
- Your order did not arrive due to factors within your control (i.e. providing a wrong name, wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the seller’s control (i.e. not cleared by customs, delayed by natural disaster, etc.)
- Other exceptional circumstances outside the control of Reborn-Dolls-For-Sale.com
2. FULL OR PARTIAL REFUNDS IF ITEM IS NOT AS DESCRIBED
You can get a partial refund if your item is significantly different from its description or damaged. You can choose to receive a partial refund and keep the product if you can prove that the item is not as described on the site.
How it works:
If your item is not as described, you should contact the seller to discuss a resolution. If you can accept the product and want to keep it, you should negotiate a partial refund with us. Otherwise, you will get a full refund as established by the seller’s return policy but you'll have to return the product to us and cover the shipping costs.